A Conversation with Julie Kriegel, Team Lead, Claims, and Nate Hartman, Claims Superintendent
In today’s fast-paced digital landscape, businesses face evolving risks that require knowledgeable claims professionals who can navigate the complexities of Tech Errors & Omissions (E&O) and Cyber coverage. Admiral’s claims team is uniquely qualified to handle these challenges, providing support and industry-leading expertise when it matters most.
Decades of Experience Managing Evolving Risks
Admiral has been writing Tech E&O and Cyber policies since the 1990s, giving us invaluable insight into how these risks have evolved over time. What truly sets us apart is the strong collaboration between our claims and underwriting teams, assuring insureds receive clear, practical guidance when handling complex cyber incidents.
For tech insureds, cyber claims don’t always fit neatly into one category—sometimes, the lines between E&O and Cyber coverage can blur. That’s where Admiral’s deep expertise makes a difference. With a thorough understanding of both areas, our team helps insureds navigate these complexities, making sure they get support when they need it most.
A Structured Breach Response Panel for Effective Resolution
In the video, Julie highlights that timing is critical when cyber events occur. That’s why Admiral partners with nationally recognized breach counsel and top-tier breach vendors, ensuring our insureds have access to the expertise they need to resolve their breach claims successfully. This structured approach allows us to provide a clear plan and instill confidence in insureds.
What Should Insureds Do If They Suspect a Data Breach?
The first and most crucial step? Report it immediately. Admiral offers a 24/7 breach hotline that connects insureds directly with one of our breach panel firms, ensuring they can take swift action on a privacy breach claim. Acting quickly and involving our team early is the best way for insureds to protect themselves and minimize potential impact.
The Admiral Commitment: Standing By Insureds in Critical Moments
Nate recalls one case demonstrating Admiral’s unwavering dedication—an insured faced a major privacy breach followed by a substantial ransom demand, all unfolding on Christmas Eve. Despite the holiday, Admiral’s President and Senior Vice President of Claims quickly stepped in, working closely with the insured to secure the necessary authority to negotiate the ransom down, protect sensitive data, and ultimately prevent a class action lawsuit. The insured was happy with Admiral’s all-hands-on approach, even around the holidays.
We’re Always Here When You Need Us
At Admiral, we don’t just process claims—we serve as trusted partners, helping businesses navigate risk, respond to cyber threats, and protect their operations. We are always here when you need us.
