Jim had an undeniable drive to make Admiral better every day and lead us to sustained success as one of the best carriers in the E&S market. One of the cornerstones of this success was a dedication to our customers. All functions of the company have customers. I.T. has internal customers by supporting the entire infrastructure of Admiral, while the claims department has an external customer and the only direct contact with the end user of our product.
Nominees should have a passion for making a big difference for their customers and in turn, a major impact on our business. Examples could be an underwriter who drove a critical broker turnaround that created a significant new business partner, or an I.T. analyst who played a key role in identifying a more efficient way to complete a big upgrade for the business which saved valuable resources.