Position: Business analyst, quality assurance
Most important skill need: Critical thinking
Career path: Unique
I probably wouldn’t have been able to make this kind of transition at another company. Admiral is very supportive of its employees.
Over the past 19 years, the career of business analyst Susan Bairstow has crisscrossed departments. From administrative support to professional liability underwriting to IT, her path has probably been unlike any other employee. But it has also reflected an inherent part of Admiral’s culture: To find a way to match the company’s needs with an employee’s talents and potential even as they change over time.
This was apparent early on in Susan’s career when as an office manager, she taught herself ‘on the fly’ a software package she used to develop a broker database. “At first, it was just a way for me to automate the mass mailings to brokers that I did,” explains Susan. But the database caught on with other branches and eventually became the template for the company’s current broker database.
A 10-year hook-up in professional liability underwriting gave her experience in a key functional area and an edge to return to the field of IT where she had started her career and which had been an underlying interest for years. “I bring a business perspective to IT and can explain why we need some functionality or the operating importance of creating a system one way as opposed to another,” explains Susan. “After so many years of being out of the IT field, I found a way back to one of my first interests. I probably wouldn’t have been able to make this kind of transition at another company. Admiral is very supportive of its employees.”