Position: Claims examiner
Most important skill need: Time management
Career path: Management
Hiring good people is the first step to building a positive culture where everyone from IT to underwriting to finance values the other person and their work. I’m happy to be part of Admiral.
People are always asking claims examiner Chris MacDougal for money. “It’s probably the one common element of my work,” jokes Chris. Everything else seems up for grabs. That’s because on any given day, the claims that come across Chris’ desk can be as routine as a slip-and-fall accident at a housing development or as unique as a wound caused by a misfired bow and arrow.
As an excess and surplus carrier, claims can involve weapon manufacturers, trampoline or amusement parks, restaurants or bars and taverns among other risks. And the stories behind the risks are as interesting as the claims that come in the door. But it takes some finesse to piece together the whole claims story, which according to Chris, lies somewhere between the versions the insured and injured parties have to tell. “Probe a little too hard and the injured party will clamp up,” says Chris; “hold back on questions and the insured party will sugar coat events.”
But when the pieces of the puzzle fall into place and the whole picture emerges, it can have a direct impact on the company’s results. Seeing a judge or mediator arrive at a reasonable settlement based on your work is really satisfying, according to Chris. After working on a complicated case for a year or more, “there’s an ‘oh-my-gosh moment’ when you realize that you’ve probably saved the company a huge amount of money in defense costs and other expenses. It’s very rewarding,” continues Chris.
Admiral’s affiliation with top-rated W.R. Berkley was initially a big draw for Chris, who had been a claims adjuster for 12 years prior to joining the company, but Admiral’s modus of operation is what allows him to thrive.
“Admiral makes it easy for its employees to do their job,” says Chris who remembers his job interview. “When I was hired, I was told the company hires decision makers. The person who interviewed me said, ‘The company trusts that it hires the right person for the job and doesn’t micro-manage them.’ This approach has allowed me to be productive and take ownership of my work.”
“Hiring good people is the first step to building a positive culture where everyone from IT to underwriting to finance values the other person and their work,” adds Chris. “I’m happy to be a part of Admiral.”